We have often wondered if we really provide value to our customers. With so many other firms offering services similar to ours, it would be foolish to still stay around if we did not make a difference. We have therefore asked ourselves: Why should people do business with us? What should be their rationale for choosing us over the others? What is it we provide differently and why should that matter? These questions are best answered by those who have shopped at CinnamonTeal and returned satisfied. However, based on their testimonials, we have gathered some insights into their reasons for doing business with us. We hope we are right.
- Your book is important to us. It is not another statistic we can trumpet out loud or a milestone we have to cross. We have never approached two books in the same way – you would be hard pressed to find two identical book designs. And the more you tell us about your vision for your book, the harder we strive to fulfill that vision. At the end of the day, the services we provide should ensure that your book comes out trumps.
- You know what you are paying for and there are no hidden costs. And you get what you pay for. We endeavour to be always transparent in our dealings.
- You will choose your course of action. We will not force you to do things you do not wish to do or go down an uncomfortable path. You will be informed on what is needed to arrive at a beautifully published book and be given the freedom to decide how to proceed. This is why we have chosen not to offer packages, because we believe that there are many components in the packages our competitors offer that are either of no use to the author or should simply not be charged for.
- You have a vision for you book and we strive hard to manage your expectations. We will tell you, for instance, that books do not sell unless the author is involved in promoting them. If you ask us, we will also tell you not to depend too much on just a store presence (rather, to try all available channels) simply because there are too many books out there and books that are not promoted will not sell. You will know, going in, what to expect at the end of the process.
- You will not end up with a shabby book. We are die-hard traditionalists who are not willing to tamper with the idea of the book. We believe that a customer buying your book should get value for her money and therefore a book should be well edited and properly presented. CinnamonTeal Publishing has been in the business since 2007, having introduced self-publishing in India, and we know what aspects of the book need particular attention. Having worked with almost all genres, we bring that experience to bear while designing your book.
- Your satisfaction is important to us. For that reason, we are constantly looking for ways to improve our services, both in range and in depth. This is because we would like to be a one-stop shop for our customers, many of who have unique needs. For the same reason, we do not have constraints – like that on the dimensions of the book or on the number of images you can insert into your book. On that note, expect to see us improve our services even more. Owing to the Publishing Next conference we organize each year, we are attuned to the changes happening in the publishing world and bring that knowledge to the table while working on your book.
- You can always communicate with us. We are easily accessible. While we prefer that you first email us describing your book and your vision for it, we are open to talking to you after that email so we know what it is you wish to discuss. In addition, many of our authors have come and met us at our office in Goa, simply because it assures them to know that there are people at the end of the line.
But perhaps, most importantly, you should work with us before we give it straight to you. We do not shy away from letting you know where your book needs improvement, we enumerate all costs and do not have any hidden charges and we do not promise to deliver a book overnight. There are certain things that are simply not possible and it is always good that the author knows what to expect while working with us. We can confidently say that we work in your interest, in order to put a book out there that’s the best we can produce.
These are still our thoughts. If you feel differently, we’d like to hear from you.
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